Subscription terms
Syniq Business OS is a subscription-based service. By subscribing, you agree to pay the fees associated with your chosen plan. Subscriptions are billed in advance on a monthly or annual basis and automatically renew unless cancelled.
Payment methods
We accept major credit or debit cards and EFT payments. You must provide current, complete, and accurate billing information. By submitting payment details you authorise us to charge the applicable fees to your payment method.
- Instant EFT (via Paystack or Yoco)
- Credit or debit cards (Visa, Mastercard)
- Direct bank transfer (annual plans only)
Cancellation policy
You may cancel your subscription at any time by emailing billing@syniqsolutions.co.za from the address on your account. Cancellation takes effect at the end of your current billing period. You keep access to the Service until then, and we do not charge a cancellation fee.
Failed payments
If a renewal payment fails, we email the account owner straight away and try the card again one, three and six days later. You can pay or update your card from Billing at any time. If the payment is still outstanding three days after it was due, your organisation becomes read-only: everyone can still sign in and see their data, but changes are paused until the payment goes through. Nothing is deleted, and there is no fee to restore access. If all three retries fail, the next attempt is on your next billing date.
Price changes
We reserve the right to modify our pricing at any time. Any price changes will be communicated at least 30 days in advance. Continued use of the Service after the price change constitutes agreement to the new pricing.
Billing inquiries
For any questions regarding billing, invoices, or payment methods, contact billing@syniqsolutions.co.za.