Frequently asked questions.
Plans, apps, your data and support. If your question isn't here, ask us.
General
Six connected apps — Sales, Operations, Accounting, Marketing, Support and Executive — on one set of records, so a won deal becomes a job and an accepted quote becomes the invoice. See how it fits together.
South African service businesses, agencies and consultancies, from one person on Starter to teams working across business units.
Each comparison sets Syniq beside the other tool, feature by feature, including where the other tool is the better choice. See the comparisons.
Yes. Import your clients from a CSV or Excel file with a column headed “name”. Clients you already have are skipped.
Pricing
Yes. Starter, Professional and Business start with 14 days free, and you don't need a credit card. Enterprise is set up with our team.
Any two of Sales, Operations, Accounting, Marketing, Support and Executive — for example Accounting and Sales. Move to Professional when you need the rest.
Yes. Move up to Professional or Business whenever you need more apps or more people.
Yes, any time. Cancelling takes effect at the end of the billing period you have paid for. Read the billing policy.
You'll be asked to choose a plan to keep working. Your workspace and everything in it stay as they are.
Apps
Yes. VAT is worked out on every invoice line, and each invoice carries your company, VAT and banking details.
Syniq emails quotes and invoices from the deal or the invoice, using email templates you can edit. It does not sync your Gmail or Outlook inbox.
There is no client portal. You can share a file from the Library as a link that expires.
QuickBooks Online and Jira connect today. Anything else is scoped with you as a custom integration project. See integrations.
AI assistant
It answers questions about your leads, deals, contacts, jobs, invoices and revenue. It can also prepare six changes: convert a lead into a deal, move a deal to a new stage, log an activity, create a job, change a job's status and create a task.
No. Each change is shown to you as a proposal, and nothing is saved until you confirm it. The server then checks your permissions and the record again. Synco can't prepare a deletion.
Yes, on every plan. Each workspace has a daily usage limit that resets at midnight UTC, and one person can send up to 20 messages a minute.
To write an answer, Synco sends your question and the records it needs to our AI provider. We use a paid plan whose terms don't allow the provider to train on your data.
Security and data
Yes. Roles control which apps a person can use, and business units limit which records they see.
People can sign in with Google or Microsoft, and turn on two-factor sign-in with an authenticator app and backup codes. Admins can sign everyone out after a set idle time and session length.
Yes. Lists of client accounts, invoices, quotes, expenses, jobs and tickets, and your financial reports, export to Excel or PDF.
Services
Yes. The same team builds custom software, websites and mobile apps. Web design starts at R 9,500 and mobile apps at R 45,000; custom software is quoted after a free discovery call. See our services.
On final payment you own the source code and the design. Or choose the SaaS option: we keep the code and you pay a monthly retainer, quoted per project.
After discovery you get one fixed quote for the agreed scope, with no hourly billing. A change of scope is quoted in writing before work on it starts.
Support
Email support on Starter, priority support on Professional and Business, and a dedicated account manager on Enterprise. Compare plans.
Use the contact form and choose “Help with my account”. It goes straight to the support team. Contact support.
Yes. The knowledge hub has five steps to your first quote and a short walkthrough for each app. Open the knowledge hub.