Every ticket, tied to the client it's for.
Log, assign and resolve tickets against the client's account, see their deals, jobs and invoices on one profile, and send issues to Jira when engineering needs to act.
- Deals, jobs, invoices and tickets
- One profile
- Issue sync
- Jira
- Customer feedback scores
- Out of 5
Inside Support
Tickets that get resolved
Log tickets with a priority, category and assignee, and track them from open to closed.
The customer profile
Each client's deals, jobs, invoices, tickets and contacts on one profile, shown according to each person's role.
Jira issues
Push a ticket to Jira as an issue with your field mapping. Jira's changes come back automatically.
Customer feedback
Record a satisfaction score and a comment against a ticket, and watch the average on the dashboard.
Knowledge base
Keep answers to common questions in articles your team writes and maintains.
Custom ticket fields
Add your own fields for the details your team needs on every ticket.
Support powered by the full customer history.
The profile behind every ticket carries what the rest of the business knows about the client.
- Deals, jobs, invoices and tickets on one profile
- Each tab shows only what a person's role allows
- The account's contacts in the same place
Works with
Sales
Pipeline, client profiles and quotes.
Operations
Jobs, tasks and boards for the whole team.
Executive
Dashboards and reports across the business.
Support questions
Yes. Each client has one profile with its deals, jobs, invoices, tickets and contacts, and every tab follows the viewer's role.
Yes. Connect Jira, map ticket fields to issue fields and push a ticket as an issue. Changes made in Jira come back through its webhooks, with an hourly check.
No. Starter includes any two apps, and you can add the rest later.
Yes. Start a 14-day free trial, with no credit card.
Resolve faster and keep the clients you win.
Try it free for 14 days, with no credit card.
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