Every channel, one inbox, faster resolutions.
Unify email, chat, WhatsApp, and phone into a single inbox with SLA automation, skill-based routing, and CSAT intelligence — turning resolved tickets into retained clients.
Support that scales with you.
Consolidate every conversation, hit every SLA, and turn support into a reason clients stay.
Unified Multi-Channel Inbox
Email, live chat, WhatsApp, and phone land in one shared inbox, so no request gets lost between tools or teammates.
SLA Automation & Breach Alerts
Set response and resolution targets, automate escalations, and get alerted before an SLA is breached — not after.
Skill-Based Ticket Routing
Route each ticket to the right agent automatically based on skill, workload, and priority for the fastest possible resolution.
CSAT Intelligence
Capture satisfaction and sentiment on every interaction, and surface at-risk clients before they churn.
Knowledge Base & Self-Service
Deflect repeat questions with a branded help centre and self-service portal that lets clients solve issues themselves.
Team Performance Dashboards
Track volumes, response times, and agent performance with live dashboards that show exactly where to improve.
Support powered by the full customer history.
Disconnected help desks answer tickets blind. Syniq Support sits on the same client record as Sales, Accounting, and Operations — so every agent sees the deals, invoices, and jobs behind the question they're answering.
- Full context on every ticket, instantly
- Resolved issues feed back to account owners
- Self-service deflects the repetitive questions
Frequently Asked Questions
Everything you need to know about the Support module.