Refund policy.
For the record
Rare by design, honoured when earned. Here's when a refund is on the table, and how the process actually works.
Last updated · 4 July 2026
Subscription refunds
We generally do not offer refunds for subscription fees paid in advance. If you cancel your subscription, you continue to have access to the Service until the end of your current billing period. No further charges will be made.
Exceptions
We may consider refund requests in exceptional circumstances, such as:
- Service unavailability for an extended period (greater than 24 hours)
- Billing errors attributable to our system
- Duplicate charges
All refund requests are reviewed on a case-by-case basis and are subject to our sole discretion.
Refund processing
If a refund is approved, it will be processed within 5–10 business days. The refund is issued to the original payment method used for the transaction. Depending on your bank or card issuer, it may take additional time for the funds to appear in your account.
Contact us regarding refunds
If you believe you are entitled to a refund or have questions about a charge, contact billing@syniqsolutions.co.za.